FAQ
On the 3BUTE FAQ page, you’ll find answers to frequently asked questions about our online shop, products and services. Here you can read more about orders, delivery, payment methods, sample cards, flame-retardant fabrics, stock, bespoke orders and returns.
This way, we can quickly assist you with practical information for your project or order, drawing on our many years of experience.
Order / Delivery
Postage costs depend on the total weight and volume, as well as the delivery address provided, and are calculated automatically.
Collection is also available!
We always send a confirmation when your order is ready for collection.
Collection times:
Monday to Friday
, 09:00 – 16:00
Collection address:
Storkstraat 12
, 2722 NN Zoetermeer
Yes, we deliver worldwide. Specific delivery charges apply and will be added at checkout.
That depends on your location. Orders processed here will be delivered within 2–3 working days in the Netherlands or Belgium. Deliveries abroad may take 3 to 7 working days. Delivery details will be included in the confirmation email.
Once you have created an account, we will assess whether you are eligible to order on account.
Once approved, this option will appear at checkout.
You can cancel your order as long as it has not yet been dispatched or collected.
Please contact us as soon as possible.
Email: info@3BUTE.nl
You will receive the invoice for your order by email immediately after placing an order. In the B2B portal, you can enter an email address to which the invoice can also be sent – for example, to the accounts department.
Haven’t received your invoice? Check your spam folder.
If you have a B2B account, the invoices are available under ‘Orders’.
Product
Our textile products are certified as fire-resistant in accordance with the following standards: DIN 4102-B1 and/or M1 and/or EN 13501 and/or NFPA 701
DIN 4102-B1 is a German industrial standard. Fire class B1 is a classification within the German standard. B1 indicates that the material is flame-resistant and fire-retardant.
M1 is the fire class under the French system.
NFPA 701 is the standard for the United States
Finally, there is now also a European classification system under which the material is certified to EN 13501.
The certificate is automatically sent by email upon placing an order.
As well as flannel, this product is also known as deco-molton, juncko or tear-away fabric.
Flannel is a woven fabric made from 100% cotton with a soft, slightly roughened texture. Read this blog post about how flannel is made
General
When you create a (free) B2B account with us:
– you can track your order –
you can view your order
history – multiple staff members can place orders using the same account –
you can easily update your personal details –
better prices are available
We handle your data with care.
We comply with the General Data Protection Regulation (GDPR).